Shipping and returns

In the event that you are not completely satisfied with the product. You have 22 days from the date of receipt of your order to return it. Returned goods must be new, with labels and in the original packaging.

RETURN FOR EXCHANGE

Check our website: projectxparis.com to make sure the new size is available.

On your invoice, indicate "exchange" on the reference concerned and the new size required.

NB: If you need the exchange quickly, we invite you to place a new order and request a refund of your original order.

RETURN FOR REFUND

Indicate "Refund" on the reference or references concerned on your invoice.

NB: As soon as we receive your return package, we will process your refund request within 48/72 hours.

Refunds are made directly to the payment method used to place the order.

FREE RETURN VIA UPS

Have you opted for free UPS delivery and returns?

Please use the "contact us to get your free return label.

We will send you a free return label by e-mail within 24/48 hours. Please note: We do not reimburse return shipping costs. You must use our return label and wait for our reply to benefit from the free return.

RETURN OTHER CARRIERS

Have you opted for delivery via Colissimo, La Poste or Chronopost? In this case, the cost of returning the goods to our warehouse is at the customer's expense. Your order will be reimbursed upon receipt only.

We invite you to keep track of your return package. Your return package must be sent to the following address:

TJMAX - Project X Paris

290 rue de la Belle Etoile

95700 Roissy-en-France

DO YOU NEED HELP?

We invite you to contact our team directly via the "contact us" on the website (response within 24/48 hours, excluding weekends and public holidays)

HOW TO RETURN A PRODUCT

In the event that you are not completely satisfied with the product. You have 15 days from the date of receipt of your order to return it. Returned goods must be new, with labels and in the original packaging.

RETURN FOR EXCHANGE

Check our website: projectxparis.com to make sure the new size is available.

On your invoice, indicate "exchange" on the reference concerned and the new size required.

The availability of the requested replacement item cannot be guaranteed.

Your replacement order will be sent to you via UPS or Colissimo. Delivery charges for the replacement order will be borne by Project X Paris.

NB: If you need the exchange quickly, we invite you to place a new order and request a refund of your original order.

FREE RETURN VIA UPS

You have opted for free delivery and return via UPS ?

Please use the "contact us to get your free return label.

We will send you a free return label by e-mail within 24/48 hours. Please note: We do not reimburse return shipping costs. You must use our return label and wait for our reply to benefit from the free return.

RETURN OTHER CARRIERS

Have you opted for delivery via Colissimo, La Poste or Chronopost? In this case, the cost of returning the goods to our warehouse is at the customer's expense. Your order will be reimbursed upon receipt only.

We invite you to keep track of your return package. Your return package must be sent to the following address:

TJMAX - Project X Paris

290 rue de la Belle Etoile

95700 Roissy-en-France

DO YOU NEED HELP?

We invite you to contact our team directly via the "Contact us"(Response time within 24/48 hours, excluding weekends and public holidays)

HOW TO RETURN A PRODUCT

If you are not completely satisfied with the product. You have 15 days from the date of receipt of your order to return it. Returned goods must be new, with labels and in the original packaging.

RETURN FOR REFUND

Indicate "Refund" on the reference or references concerned on your invoice.

We will refund the original price paid for the returned item.

The total amount of returns will be credited according to the buyer's original method of payment. The buyer's original bank card will be credited when the returned items are processed, and the credit will appear on the customer's next bank statement.

Original delivery charges are non-refundable, with the exception of cancellations by the seller.

NB: As soon as we receive your return package, we will process your refund request within 48/72 hours.

Refunds are made directly to the payment method used for the order.

FREE RETURN VIA UPS

Have you opted for free UPS delivery and returns?

Please use the "contact us to get your free return label.

We will send you a free return label by e-mail within 24/48 hours. Please note: We do not reimburse return shipping costs. You must use our return label and wait for our reply to benefit from the free return.

RETURN OTHER CARRIERS

Have you opted for delivery via Colissimo, La Poste or Chronopost? In this case, the cost of returning the goods to our warehouse is at the customer's expense. Your order will be reimbursed upon receipt only.

We invite you to keep track of your return parcel. Your return package must be sent to the following address:

TJMAX - Project X Paris

290 rue de la Belle Etoile

95700 Roissy-en-France

DO YOU NEED HELP?

We invite you to contact our team directly via the "contact us" section of the site (response time within 24/48 hours, excluding weekends and public holidays).

HOW TO RETURN A PRODUCT

In the event that you are not completely satisfied with the product. You have 15 days from the date of receipt of your order to return it. Returned goods must be new, with labels and in the original packaging.

Items must be returned in their original condition within 15 days of receipt of order. Items must not have been worn or washed and must be in a condition suitable for resale.

Returned or exchanged items must be accompanied by the labels, as well as any accessories and corresponding user manuals. No refunds or exchanges will be made if returned items are incomplete, damaged or soiled.

DO YOU NEED HELP?

We invite you to contact our team directly via the "Contact us"(Response time within 24/48 hours, excluding weekends and public holidays)