Shipping and returns

In the event that you are not completely satisfied with the item(s), you have a period of 15 days from the date of receipt of your order to return it/them to us. This deadline applies to all orders placed between November 1 and December 31, 2023.

Items must be in new condition, with labels and in original packaging.

The item(s) will be returned in exchange for a credit note.

RETURN FOR EXCHANGE

A credit note will be issued automatically and will be available in the Credit notes and coupons from your customer account upon receipt of your parcel (subject to compliance with the return conditions specified above).

An e-mail will be sent to inform you of this.

The credit allows you to place a new order from our website by choosing the desired item (size, color, ...) and it will be processed as soon as possible.

RETURN FOR CREDIT

A credit note will be issued automatically and will be available in the Credit notes and coupons from your customer account upon receipt of your parcel (subject to compliance with the return conditions specified above).

An e-mail will be sent to inform you of this.

In both cases, this credit is valid for 1 year from receipt of the e-mail and can be combined with current offers and Project X Paris gift cards.

However, if you would like a refund, simply reply to the following e-mail. I would like a refund.

The refund will be made directly to the payment method used for the order.

FREE RETURN VIA UPS

To make a free return via UPS, please go to your customer area and click on Making a return from the My orders then select the product(s) concerned.

The label and return form will be sent to you by e-mail. The label is to be affixed to your parcel and the return slip is to be slipped into it.

No refund will be made if the label is not used.

RETURN OTHER CARRIERS

When the initial delivery was made via Colissimo or Chronopost, the cost of returning the goods to our warehouse is at the customer's expense.

To make a return, please go to your customer area and click on Making a return from the My orders then select the product(s) concerned.

The label and return form will be sent to you by e-mail. The label is to be affixed to your parcel and the return slip is to be slipped into it.

The cost of the prepaid label will be deducted from the credit note issued.

Please note: if you choose to return a product by your own means, the parcel must be sent to the following address, respecting the return conditions specified above.

TJMAX LOUVRES

ZAC de la Butte aux Bergers
9 rue du Noyer à la Malice

Bâtiment A1

95380 LOUVRES

RETURN DEFECTIVE OR INCORRECT ITEM?

We recommend that you contact our Customer Service by filling in the online form on the page Contact us and specifying the reason Article non-conforming receipt.

DO YOU NEED HELP?

We invite you to contact our Customer Service by filling in the online form on the Please contact us.

A reply will be sent to you by our Customer Service within 48 to 72 hours (excluding weekends and public holidays).