Refund policy
In the event that the item(s) do not fully satisfy you, you have a 30-day period from the date of receipt of your order to return them to us.
The items must be new, with their tags and in their original packaging.
If you wish to know the rates applied to returns, please visit the following link: https://www.projectxparis.com/policies/shipping-policy
The customer has the option to choose:
- An exchange
- A credit note
- A refund
This choice is made during the return process in your customer area.
Exchange
If you have chosen an exchange, it will be carried out as a priority after your return has been processed by our team.
The exchange concerns only a size change for the same returned item.
For example: if you ordered a size L and want the same reference in XL, you can choose this option.
If you want a different product, you will need to choose the credit note option.
Credit note
If you have chosen the credit note, it will be generated as soon as your package has been received and processed by our logistics team.
The credit note is valid for one year from its issue date.
To use it, simply enter the credit note code in the "Promo code" field at the checkout step.
Refund
The refund will be made once your return has been received and validated.
A flat fee will be deducted for return shipping costs.
If you choose a credit note or an exchange, no fees will be applied.
NEED HELP?
Our Customer Service is available via the contact form.
You will receive a response within 48 to 72 business hours (excluding weekends and public holidays).