Terms and conditions

Legal Notice

Project X Paris is a trading name of SAS TJMAX, a company registered in France under registration number 793160334. Our registered address is 290 rue de la Belle Etoile, Roissy-en-France, 95700. Our VAT number is FR 10 793160334.

All rights, including copyright, in this website are owned by or licensed to SAS TJMAX. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Customer Service Email : sav@projectxparis.fr

Customer Service Telephone Number: +33 (0) 1 48 63 93 38

 

Terms of use

The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of SAS TJMAX

 

Placing an order

All orders are subject to acceptance and availability. 

Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

A contract between you and SAS TJMAX will not be formed until we send you a further email confirming that your order has been accepted and your goods have been dispatched. Only those goods listed in the dispatch confirmation e-mail will be included in the contract formed.

 

Pricing policy

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller.

 The amount you pay will be the price indicated plus any delivery charges. 

The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.  

 

Payment

We accept Visa, Mastercard, CB and Paypal.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to projectxparis.com.

 

Delivery

We offer two delivery options for French customers : Colissimo (2-3 days), Chronopost (1 day)

We offer only Standard (Colissimo) option to other EU and international costumers. Delivery takes up to 3-5 days for EU countries, up to 6 days to non EU countries, up to 10 days to the USA

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

 

Refund & exchanges

We offer a full refund or an exchange on all online purchases returned in the condition in which they were sold within 14 days.

In order to proceed to refund or exchange the customer should fill in the form that had been sent together with his order. He should send it together with the goods to the following address : TJMAX, 290 rue de la Belle Etoile, Roissy-en-France, 95700, France

We recommend you keep your tracking number until your refund or exchange has been processed.

We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.

Please note that all return postage costs are the responsibility of the customer.

Returns are usually processed within 48 hours of receipt.

We will make reimbursement using the same means of payment as you used for the initial transaction

 

Privacy

SAS TJMAX collects personal information in several ways when you place an order.

By registering, you are consenting to the collection of your personal data. 

If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Exchange & Returns :

You can return or exchange your purchase within 14 days.

1. Please complete the enclosed return form.

2. Send the goods to the following address : TJMAX, 290 rue de la Belle Etoile, Roissy-en-France, 95700, France.

*Please note that all products must be returned in a new an unused condition with all the tags still attached. 

**Please note that all return postage costs are the responsibility of the customer. We recommend you obtain proof of postage. We will refund postage for any faulty items returned to us. 

 

Conditions for returns :

  1. Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.
  2. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.
  3.  Returns are usually processed within 48 hours of receipt.

Exchange policy :

  1. If you wish to exchange items for a different size or color, based on stock availability, then please follow our returns procedure to return the incorrect items and we will send your exchange item(s) out to you.
  2. Please complete the enclosed return form and place it in the package you're returning.
  3. We cannot guarantee or hold stock for exchanges. If the item is out of stock in the size or color you have opted for, then a refund will be issued instead.
  4. We will send your replacement to the original delivery address for free.
  5. We will email you when your exchange is processed.

 

Refunds :

  1. We will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any).
  2. All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment
  3. You will receive an e-mail notification once the refund process has been completed.

 

If you have any further questions don't hesitate to  contact us :

Email: sav@projectxparis.fr

Tel: +33 (0) 1 48 63 93 38