Delivery and returns

Delivery

Orders placed by noon Monday to Friday are dispatched the same day. Orders placed after 12.00 (noon) will be dispatched the following day
Orders placed after 12.00 (noon) on Friday will be dispatched the following week.

International
InternationalStandard delivery (With signature)

PRICE
Europe Zone 1
Germany, Belgium, Netherlands, Luxembourg  

Home delivery with signature
2 to 5 days

8,99€


Europe - Zone 2
UK, Ireland, Italy, Spain (Excluding specific territories), Portugal (Excluding specific territories), Austria 

Home delivery with signature
3 to 5 days

10,99€


Europe - Zone 3
Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland
Home delivery with signature
3 à 7 jours
11,99€

Europe - Zone 4
Albania, Algeria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Finland, Georgia, Iceland, Macedonia, Malta, Morocco, Moldova, Montenegro, Norway, Romania, Serbia, Tunisia, Turkey, Ukraine

Home delivery with signature
4 - 8 days
13,99€

World - Zone 5
Australia, Canada, China, South Korea, USA, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam, Taiwan

Home delivery with signature
5 - 10 days
25 €

World - Zone 6
Africa (excluding North Africa), the Middle East, Americas (excluding US and Canada), other countries in Asia, Oceania (excluding Australia)
Home delivery with signature
5 - 11 days
39 €

DOM-TOM
DOM-TOMDelayFee

Home Delivery - Zone 1
Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and Saint-Pierre and Miquelon

Colissimo 5 - 7 days

27 €

Home Delivery – Zone2 
New Caledonia and Dependencies, French Polynesia, Wallis and Futuna, French Southern and Antarctic

Colissimo 7 - 10 days47 €
France
FranceDelayFee
 UPS Relay point3 to 5 days
Delivery to an UPS Access Point ™ in France, 2-4+ days.
Free
Free delivery (to France only)
 Colissimo Domicile2 days
against signature
Home delivery. Delay: 48/72h
6,99 €
 Colissimo Relay point

2 to 3 days
against signature
Access Point delivery. Delay: 48/72h
5,99 €

 Express Chronopost

1 day
Home delivery the next day before 1pm (France Only and for an order made before 12pm)
7,99 €

 Chronopost Relay point

1 day
Access Point delivery the next day before 1pm (France Only and for an order made before 12pm)
5,99 €

France métro.

 Point relais

 Colissimo Domicile

 Colissimo Point Relais

 Chronopost Domicile

 Chronopost Point Relais

Livraison

3 à 5 jours
Livraison et retour offerts en France Métro.
Livraison en point relais avec signature sous 72h

2 jours
contre-signature
Livraison à domicile avec signature sous 48 à 72h

2 à 3 jours
contre-signature

1 jour
Livraison à domicile avec signature le lendemain avant 13h (pour une commande avant 12h)

1 jour
Livraison en point relais avec signature le lendemain avant 13h (pour une commande avant 12h)

Frais

Gratuit
Livraison et retours offerts en France métro.

6,99 €

5,99 €

7,99 €

5,99 €

DOM-TOM

Zone 1
Guadeloupe (y compris St Barthélémy et St Martin), Martinique, La Réunion, Guyane, Mayotte et St-Pierre-et-Miquelon

Zone 2
Nouvelle-Calédonie et ses dépendances, Polynésie Française, Iles Wallis et Futuna, Terres Australes et Antarctiques Françaises.

Livraison

Colissimo 5 à 7 jours

Colissimo 7 à 10 jours

Frais

27 €

47 €

International

Zone 1
Allemagne, Belgique, Luxembourg, Pays-Bas                                   

Zone 2
Autriche, Espagne, Irlande, Italie, Portugal, Royaume-Uni      

Zone 3
Danemark, Estonie, Hongrie, Lettonie, Lituanie, Pologne, République Tchèque, Slovaquie, Slovénie, Suède, Suisse

Zone 4
Albanie, Algérie, Arménie, Azerbaïdjan, Bélarus, Bosnie-Herzégovine, Bulgarie, Chypre, Croatie, Finlande, Géorgie, Islande, Macédoine, Malte, Maroc, Moldavie, Monténégro, Norvège, Roumanie, Serbie, Tunisie, Turquie, Ukraine

Zone 5
Australie, Canada, Chine, Corée du Sud, États-Unis, Hong-Kong, Inde, Israël, Japon, Russie, Singapour, Thaïlande, Vietnam, Taïwan

Zone 6
Afrique (hors Maghreb), Moyen-Orient, Amériques (hors États-Unis et Canada), autre pays d’Asie, Océanie (hors Australie)

Colissimo - Standard

Standard :
2 à 5 jours

Standard :
3 à 5 jours

Standard :
3 à 7 jours

Standard :
4 à 8 jours

Standard :
5 à 10 jours

Standard :
5 à 11 jours

PRIX

8,99 €

10,99€

11,99€

13,99 €

25 €

39 €

Retours

You can return or exchange your purchase within 15 days

1. Please put on your invoice attached if you want a refund or if you want to change the size.

2. Send the goods to the following address : TJMAX, 290 rue de la Belle Etoile, Roissy-en- France, 95700, France.
*Please note that all products must be returned in a new an unused condition with all the tags still attached.
**Please note that all return postage costs are the responsibility of the customer. We recommend you obtain proof of postage. We will refund postage for any faulty items returned to us.

Conditions for returns

1. Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.

2. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.

3. Returns are usually processed within 48 hours of receipt.

Exchange policy

1. If you wish to exchange items for a different size or color, based on stock availability, then please follow our returns procedure to return the incorrect items and we will send your exchange item(s) out to you.

2. Place your initial invoice in the package you're returning.

3. We cannot guarantee or hold stock for exchanges. If the item is out of stock in the size or color you have opted for, then a refund will be issued instead.

4. We will send your replacement to the original delivery address for free.

5. We will email you when your exchange is processed.

Refunds

1. We will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any).

2. All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment

3. Delivery fees are not included in the refunds, except if the order has been canceled by the seller.

4. You will receive an e-mail notification once the refund process has been completed.

5. If you have any further questions don't hesitate to : contact us