SHIPPING AND RETURNS
In the event that you are not completely satisfied with the item(s), you have a period of 60 days from the date of receipt of your order. to return it/them to us. This deadline applies to all orders placed between November 1 and December 31, 2023.
Items must be in new condition, with labels and in original packaging.
The item(s) will be returned in exchange for a credit note.
RETURN FOR EXCHANGE
A credit note will be issued automatically and will be available in the Credit notes and coupons from your customer account upon receipt of your parcel (subject to compliance with the return conditions specified above).
An e-mail will be sent to inform you of this.
The credit allows you to place a new order from our website by choosing the desired item (size, color, ...) and it will be processed as soon as possible.
RETURN FOR CREDIT
A credit note will be issued automatically and will be available in the Credit notes and coupons from your customer account upon receipt of your parcel (subject to compliance with the return conditions specified above).
An e-mail will be sent to inform you of this.
In both cases, this credit is valid for 1 year from receipt of the e-mail and can be combined with current offers and Project X Paris gift cards.
However, if you would like a refund, simply reply to the following e-mail. I would like a refund.
Reimbursement will be made directly to the payment method used for the order.
FREE RETURN VIA UPS
To make a free return via UPS, please go to your customer area and click on Making a return from the My orders then select the product(s) concerned.
The label and return form will be sent to you by e-mail. The label is to be affixed to your parcel and the return slip is to be slipped into it.
No refund will be made if the label is not used.
RETURN OTHER CARRIERS
When the initial delivery was made via Colissimo or Chronopost, the cost of returning the goods to our warehouse is at the customer's expense.
To make a return, please go to your customer area and click on Making a return from the My orders then select the product(s) concerned.
The label and return form will be sent to you by e-mail. The label is to be affixed to your parcel and the return slip is to be slipped into it.
The cost of the prepaid label will be deducted from the credit note issued.
Please note: if you choose to return a product by your own means, the parcel must be sent to the following address, respecting the return conditions specified above.
TJMAX - Project X Paris
290 rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
RETURN DEFECTIVE OR INCORRECT ITEM?
We recommend that you contact our Customer Service by filling in the online form on the page Contact us and specifying the reason Article non-conforming receipt.
DO YOU NEED HELP?
We invite you to contact our Customer Service by filling in the online form on the Please contact us.
A reply will be sent to you by our Customer Service within 48 to 72 hours (excluding weekends and public holidays).
HOW TO RETURN A PRODUCT
In the event that you are not completely satisfied with the product. You have 15 days from the date of receipt of your order to return it. Returned goods must be new, with labels and in the original packaging.
RETURN FOR EXCHANGE
Check our website: projectxparis.com to make sure the new size is available.
On your invoice, indicate "exchange" on the reference concerned and the new size required.
The availability of the requested replacement item cannot be guaranteed.
Your replacement order will be sent to you via UPS or Colissimo. Delivery charges for the replacement order will be borne by Project X Paris.
NB: If you need the exchange quickly, we invite you to place a new order and request a refund of your original order.
FREE RETURN VIA UPS
You have opted for free delivery and return via UPS ?
Please use the "contact us to get your free return label.
We will send you a free return label by e-mail within 24/48 hours. Please note: We do not reimburse return shipping costs. You must use our return label and wait for our reply to benefit from the free return.
RETURN OTHER CARRIERS
Have you opted for delivery via Colissimo, La Poste or Chronopost? In this case, the cost of returning the goods to our warehouse is at the customer's expense. Your order will be reimbursed upon receipt only.
We invite you to keep track of your return package. Your return package must be sent to the following address:
TJMAX - Project X Paris
290 rue de la Belle Etoile
95700 Roissy-en-France
DO YOU NEED HELP?
We invite you to contact our team directly via the "Contact us"(Response time within 24/48 hours, excluding weekends and public holidays)
HOW TO RETURN A PRODUCT
If you are not completely satisfied with the product. You have 15 days from the date of receipt of your order to return it. Returned goods must be new, with labels and in the original packaging.
RETURN FOR REFUND
Indicate "Refund" on the reference or references concerned on your invoice.
We will refund the original price paid for the returned item.
The total amount of returns will be credited according to the buyer's original method of payment. The buyer's original bank card will be credited when the returned items are processed, and the credit will appear on the customer's next bank statement.
Original delivery charges are non-refundable, with the exception of cancellations by the seller.
NB: As soon as we receive your return package, we will process your refund request within 48/72 hours.
Refunds are made directly to the payment method used for the order.
FREE RETURN VIA UPS
Have you opted for free UPS delivery and returns?
Please use the "contact us to get your free return label.
We will send you a free return label by e-mail within 24/48 hours. Please note: We do not reimburse return shipping costs. You must use our return label and wait for our reply to benefit from the free return.
RETURN OTHER CARRIERS
Have you opted for delivery via Colissimo, La Poste or Chronopost? In this case, the cost of returning the goods to our warehouse is at the customer's expense. Your order will be reimbursed upon receipt only.
We invite you to keep track of your return package. Your return package must be sent to the following address:
TJMAX - Project X Paris
290 rue de la Belle Etoile
95700 Roissy-en-France
DO YOU NEED HELP?
We invite you to contact our team directly via the "contact us" section of the site (response time within 24/48 hours, excluding weekends and public holidays).
HOW TO RETURN A PRODUCT
If you are not completely satisfied with the product. You have 15 days from the date of receipt of your order to return it. Returned goods must be new, with labels and in the original packaging.
Items must be returned in their original condition within 15 days of receipt of order. Items must not have been worn or washed and must be in a condition suitable for resale.
Returned or exchanged items must be accompanied by the labels, as well as any accessories and corresponding user manuals. No refunds or exchanges will be made if returned items are incomplete, damaged or soiled.
DO YOU NEED HELP?
We invite you to contact our team directly via the "Contact us"(Response time within 24/48 hours, excluding weekends and public holidays)
In the event that you are not completely satisfied with the item(s), you have a period of 15 days from the date of receipt of your order to return it/them to us. This deadline applies to all orders placed between November 1 and December 31, 2023.
Items must be in new condition, with labels and in original packaging.
The item(s) will be returned in exchange for a credit note.
RETURN FOR EXCHANGE
A credit note will be issued automatically and will be available in the Credit notes and coupons from your customer account upon receipt of your parcel (subject to compliance with the return conditions specified above).
An e-mail will be sent to inform you of this.
The credit allows you to place a new order from our website by choosing the desired item (size, color, ...) and it will be processed as soon as possible.
RETURN FOR CREDIT
A credit note will be issued automatically and will be available in the Credit notes and coupons from your customer account upon receipt of your parcel (subject to compliance with the return conditions specified above).
An e-mail will be sent to inform you of this.
In both cases, this credit is valid for 1 year from receipt of the e-mail and can be combined with current offers and Project X Paris gift cards.
However, if you would like a refund, simply reply to the following e-mail. I would like a refund.
Reimbursement will be made directly to the payment method used for the order.
FREE RETURN VIA UPS
To make a free return via UPS, please go to your customer area and click on Making a return from the My orders then select the product(s) concerned.
The label and return form will be sent to you by e-mail. The label is to be affixed to your parcel and the return slip is to be slipped into it.
No refund will be made if the label is not used.
RETURN OTHER CARRIERS
When the initial delivery was made via Colissimo or Chronopost, the cost of returning the goods to our warehouse is at the customer's expense.
To make a return, please go to your customer area and click on Making a return from the My orders then select the product(s) concerned.
The label and return form will be sent to you by e-mail. The label is to be affixed to your parcel and the return slip is to be slipped into it.
The cost of the prepaid label will be deducted from the credit note issued.
Please note: if you choose to return a product by your own means, the parcel must be sent to the following address, respecting the return conditions specified above.
TJMAX - Project X Paris
290 rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
RETURN DEFECTIVE OR INCORRECT ITEM?
We recommend that you contact our Customer Service by filling in the online form on the page Contact us and specifying the reason Article non-conforming receipt.
DO YOU NEED HELP?
We invite you to contact our Customer Service by filling in the online form on the Please contact us.
A reply will be sent to you by our Customer Service within 48 to 72 hours (excluding weekends and public holidays).
Deliveries
Orders placed before noon are dispatched the same day. Orders placed on Friday afternoons and weekends are dispatched on Monday.
France metro. | Delivery | Price |
Point relais | 48 to 72 H Free delivery and return in France Métro. Delivery to a relay point with signature | OFFER Free delivery and returns via UPS |
Colissimo Domicile | 48 to 72 H Delivery to home with signature | 6,99 € |
Chronopost Point Relais | 24 H Delivery in point relais with signature by 1 p.m. the next day (for orders placed before 12 noon, excluding weekends and public holidays) | 5,99 € |
Chronopost Domicile | 24 H Delivery to home with signature by 1 p.m. the next day (for orders placed before 12 noon excluding weekends and public holidays) | 9,99 € |
FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES | Delivery | Price |
Zone 1 Guadeloupe (including St Barthélémy and St Martin), Martinique, La Réunion, French Guiana, Mayotte and St-Pierre-et-Miquelon | Colissimo 5 to 7 days | 32,99 € |
Zone 2 New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories. | Colissimo 7 to 10 days | 54,99 € |
International | Delivery | Price |
Zone 1 Germany, Belgium, Luxembourg, Netherlands | Standard Colissimo: 2 to 5 days | 9,99€ |
Zone 2 Austria, Spain, Ireland, Italy, Portugal | Colissimo standard: 3 to 5 days | 12,99€ |
United Kingdom zone United Kingdom | Colissimo standard: | 21,99 € |
Zone 3 Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland | Colissimo standard: 3 to 7 days | 14,99€ |
Zone 4 Albania, Algeria, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Finland, Georgia, Iceland, Macedonia, Malta, Moldova, Montenegro, Morocco, Norway, Romania, Serbia, Tunisia, Turkey, Ukraine | Colissimo standard: 4 to 8 days | 22,99€ |
Zone 5 Australia, Canada, China, Hong Kong, India, Israel, Japan, Russia, Singapore, South Korea, Thailand, United States, Vietnam, Taiwan | Colissimo standard: 5 to 10 days | 35,99 € |
Zone 6 Africa (excluding Maghreb), Middle East, Americas (excluding USA and Canada), Other Asia, Oceania (excluding Australia) | Colissimo standard: | 51,99 € |
France metro.
Chronopost Point Relais
Chronopost domicile
Delivery
3 to 5 days
Free delivery and return in France Métro.
Delivery to a relay point with signature within 72 hours
2 days
countersignature
Home delivery with signature within 48 to 72 hours
1 day
Next-day delivery to a relay point with signature before 1pm (for orders placed before 12pm).
1 day
Next-day home delivery with signature before 1pm (for orders placed before 12pm)
Fees
Free
Free delivery and returns in metropolitan France.
6,99 €
5,99 €
7,99 €
FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES
Zone 1
Guadeloupe (including St Barthélémy and St Martin), Martinique, La Réunion, French Guiana, Mayotte and St-Pierre-et-Miquelon
Zone 2
New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Territories.
Delivery
Colissimo 5 to 7 days
Colissimo 7 to 10 days
Fees
32,99 €
54,99€
International
Zone 1
Germany, Belgium, Luxembourg, Netherlands
Zone 2
Austria, Spain, Ireland, Italy, Portugal,
Zone 3
Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland
Zone 4
Albania, Algeria, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Finland, Georgia, Iceland, Macedonia, Malta, Moldova, Montenegro, Morocco, Norway, Romania, Serbia, Tunisia, Turkey, Ukraine
Zone 5
Australia, Canada, China, Hong Kong, India, Israel, Japan, Russia, Singapore, South Korea, Thailand, United States, Vietnam, Taiwan
Zone 6
Africa (excluding Maghreb), Middle East, Americas (excluding USA and Canada), Other Asia, Oceania (excluding Australia), Uruguay
Zone 7
United Kingdom
Delivery
Standard Colissimo :
2 to 5 days
Standard Colissimo :
3 to 5 days
Standard Colissimo :
3 to 7 days
Standard Colissimo :
4 to 8 days
Standard Colissimo :
5 to 10 days
Standard Colissimo :
5 to 11 days
Standard Colissimo :
3 to 5 days
Fees
8,99 €
10,99 €
11,99 €
13,99 €
25 €
39 €
15,99 €