You are not connected.
Check the eligibility of my order for return

Email :


Order reference :



You have opted for home delivery, the return costs are at your expense.
Don't forget to enclose your invoice in the package by specifying us the wished request ( Exchange or Refund ).
We therefore invite you to return your item in its original packaging.

Here is the return address:

TJMAX - PROJECT X PARIS
290 RUE DE LA BELLE ETOILE
95700 ROISSY EN FRANCE

Upon receipt of your package, we will proceed to the desired request.

We sincerely apologize for the inconvenience.

See you soon at ProjectXParis :)

Sincerely, Customer service
Your order delivered by UPS is eligible for return.

If you would like to return your order, please click on the button below to request a return slip.
Our team will send you your return slip by email shortly.

See you soon at ProjectXParis :)

Your order is eligible for return.

You ordered your product in store.
Your product can be returned directly to the store where it was purchased.
See you soon at ProjectXParis :)
This order is not eligible for returns. As a reminder, the maximum period for a return is 15 days after delivery.
This email does not exist on our site. Please check your email.
Your request has been sent. We respond to all requests usually within 48 / 72h.
We invite you to check your mailbox, spams mailbox as well.
If you have not received a return, please contact us : Contact page

Delivery and returns

Delivery

Orders placed by noon Monday to Friday are dispatched the same day. Orders placed after 12.00 (noon) will be dispatched the following day
Orders placed after 12.00 (noon) on Friday will be dispatched the following week.

International
InternationalStandard deliveryPRICE
Europe Zone 1
Germany, Belgium, Netherlands, Luxembourg  
Home delivery with signature
2 to 5 days
13,99€
Europe - Zone 2
Ireland, Italy, Spain (Excluding specific territories), Portugal (Excluding specific territories), Austria 
Home delivery with signature
3 to 5 days
16,99€
Zone UK
UK

Home delivery with signature  standard:
3 to 5 days

21,99 €

Europe - Zone 3
Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland
Home delivery with signature
3 à 7 jours
17,99€

Europe - Zone 4
Albania, Algeria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Finland, Georgia, Iceland, Macedonia, Malta, Morocco, Moldova, Montenegro, Norway, Romania, Serbia, Tunisia, Turkey, Ukraine

Home delivery with signature
4 - 8 days
19,99€

World - Zone 5
Australia, Canada, China, South Korea, USA, Hong Kong, India, Israel, Japan, Russia, Singapore, Thailand, Vietnam, Taiwan

Home delivery with signature
5 - 10 days
35,99 €

World - Zone 6
Africa (excluding North Africa), the Middle East, Americas (excluding US and Canada), other countries in Asia, Oceania (excluding Australia)
Home delivery with signature
5 - 11 days
51,99 €

DOM-TOM
DOM-TOMDelayPRICE

Zone 1
Guadeloupe (including St Barthélémy and St Martin), Martinique, Reunion, Guyana, Mayotte and Saint-Pierre and Miquelon

Home delivery with signature 

      5 - 7 days

32,99 €

Zone2 
New Caledonia and Dependencies, French Polynesia, Wallis and Futuna, French Southern and Antarctic

Home delivery with signature

 7 - 10 days

54,99 €
France
FranceDELAYPRICE
 UPS Relay point

48 to 72 H
Delivery to an UPS Access Point ™ in France.
Against signature

Free
Free delivery (In France only)
 Colissimo Home delivery

48 to 72 H
Home delivery.
Against signature

6,99 €

 Chronopost Relay point

24 H
Access point delivery the next day before 1pm
(France only and for an order made before 12pm)

5,99 €

 Chronopost Home delivery


24 H
Home delivery the next day before 1pm
(France only and for an order made before 12pm)

9,99 €

France métro.

 Point relais

 Colissimo Domicile

 Chronopost Domicile

 Chronopost Point Relais

Livraison

3 à 5 jours
Livraison et retour offerts en France Métro.
Livraison en point relais avec signature sous 72h

2 jours
contre-signature
Livraison à domicile avec signature sous 48 à 72h

1 jour
Livraison à domicile avec signature le lendemain avant 13h (pour une commande avant 12h)

1 jour
Livraison en point relais avec signature le lendemain avant 13h (pour une commande avant 12h)

Frais

Gratuit
Livraison et retours offerts en France métro.

6,99 €

9,99 €

5,99 €

DOM-TOM

Zone 1
Guadeloupe (y compris St Barthélémy et St Martin), Martinique, La Réunion, Guyane, Mayotte et St-Pierre-et-Miquelon

Zone 2
Nouvelle-Calédonie et ses dépendances, Polynésie Française, Iles Wallis et Futuna, Terres Australes et Antarctiques Françaises.

Livraison

Colissimo 5 à 7 jours

Colissimo 7 à 10 jours

Frais

32,99 €

54,99 €

International

Zone 1
Allemagne, Belgique, Luxembourg, Pays-Bas                                   

Zone 2
Autriche, Espagne, Irlande, Italie, Portugal, Royaume-Uni      

Zone 3
Danemark, Estonie, Hongrie, Lettonie, Lituanie, Pologne, République Tchèque, Slovaquie, Slovénie, Suède, Suisse

Zone 4
Albanie, Algérie, Arménie, Azerbaïdjan, Bélarus, Bosnie-Herzégovine, Bulgarie, Chypre, Croatie, Finlande, Géorgie, Islande, Macédoine, Malte, Maroc, Moldavie, Monténégro, Norvège, Roumanie, Serbie, Tunisie, Turquie, Ukraine

Zone 5
Australie, Canada, Chine, Corée du Sud, États-Unis, Hong-Kong, Inde, Israël, Japon, Russie, Singapour, Thaïlande, Vietnam, Taïwan

Zone 6
Afrique (hors Maghreb), Moyen-Orient, Amériques (hors États-Unis et Canada), autre pays d’Asie, Océanie (hors Australie)

Colissimo - Standard

Standard :
2 à 5 jours

Standard :
3 à 5 jours

Standard :
3 à 7 jours

Standard :
4 à 8 jours

Standard :
5 à 10 jours

Standard :
5 à 11 jours

PRIX

8,99 €

10,99€

11,99€

13,99 €

25 €

39 €

Retours

You are not connected.
Check the eligibility of my order for return

Email :


Order reference :



You have opted for home delivery, the return costs are at your expense.
Don't forget to enclose your invoice in the package by specifying us the wished request ( Exchange or Refund ).
We therefore invite you to return your item in its original packaging.

Here is the return address:

TJMAX - PROJECT X PARIS
290 RUE DE LA BELLE ETOILE
95700 ROISSY EN FRANCE

Upon receipt of your package, we will proceed to the desired request.

We sincerely apologize for the inconvenience.

See you soon at ProjectXParis :)

Sincerely, Customer service
Your order delivered by UPS is eligible for return.

If you would like to return your order, please click on the button below to request a return slip.
Our team will send you your return slip by email shortly.

See you soon at ProjectXParis :)

Your order is eligible for return.

You ordered your product in store.
Your product can be returned directly to the store where it was purchased.
See you soon at ProjectXParis :)
This order is not eligible for returns. As a reminder, the maximum period for a return is 15 days after delivery.
This email does not exist on our site. Please check your email.
Your request has been sent. We respond to all requests usually within 48 / 72h.
We invite you to check your mailbox, spams mailbox as well.
If you have not received a return, please contact us : Contact page
You can return or exchange your purchase within 15 days

1. Please put on your invoice attached if you want a refund or if you want to change the size.

2. Send the goods to the following address : TJMAX, 290 rue de la Belle Etoile, Roissy-en- France, 95700, France.
*Please note that all products must be returned in a new an unused condition with all the tags still attached.
**Please note that all return postage costs are the responsibility of the customer. We recommend you obtain proof of postage. We will refund postage for any faulty items returned to us.

Conditions for returns

1. Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition.

2. Returned items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund will be processed for items that are returned incomplete, damaged or soiled.

3. Returns are usually processed within 48 hours of receipt.

Exchange policy

1. If you wish to exchange items for a different size or color, based on stock availability, then please follow our returns procedure to return the incorrect items and we will send your exchange item(s) out to you.

2. Place your initial invoice in the package you're returning.

3. We cannot guarantee or hold stock for exchanges. If the item is out of stock in the size or color you have opted for, then a refund will be issued instead.

4. We will send your replacement to the original delivery address for free.

5. We will email you when your exchange is processed.

Refunds

1. We will refund you the original price paid for the returned item, less any adjustments or credits that may have been subsequently issued (if any).

2. All returns (including items purchased through the gift service) will be credited to the original purchaser's form of payment

3. Delivery fees are not included in the refunds, except if the order has been canceled by the seller.

4. You will receive an e-mail notification once the refund process has been completed.

5. If you have any further questions don't hesitate to : "contact us"

Product added to wishlist