Shipping and returns

If you are not completely satisfied with your item(s), you have 60 days from the date of receipt of your order to return them to us. This period applies to all orders placed between November 1st and December 31st, 2023.

Items must be new, with tags, and in their original packaging.

The return of the item(s) is processed as a store credit.

RETURN FOR EXCHANGE

A credit note will be automatically issued and will be available in the Credit Notes and Discount Voucherssection of your customer account upon receipt of your package (subject to compliance with the return conditions specified above).

An email will be sent to inform you.

The store credit allows you to place a new order on our website by choosing the desired item (size, color, etc.), and it will be processed as soon as possible.

RETURN FOR STORE CREDIT

A store credit will be automatically issued and will be available in the Store Credits and Discount Vouchers section of your customer account upon receipt of your package (subject to compliance with the return conditions specified above).

An email will be sent to inform you.

For both cases mentioned, this credit note is valid for 1 year from receipt of the email and can be combined with ongoing offers as well as Project X Paris gift cards.

If, however, you wish to receive a refund, simply reply to the email with I want a refund.

The refund will be processed directly to the payment method used for the order.

FREE RETURN VIA UPS

To make a free return via UPS, please go to your customer account and click on Make a return from the My Orders section, then select the product(s) concerned.

The return label and form will be sent to you by email. The label should be affixed to your package and the return form should be placed inside it.

No refund related to return costs will be made if the provided label is not used.

RETURN VIA OTHER CARRIERS

When the initial delivery was made via Colissimo or Chronopost, the return shipping costs to our warehouse are the customer's responsibility.

To make a return, please go to your customer account and click on Make a return in the My orders section, then select the product(s) concerned.

The return label and form will be sent to you by email. The label should be affixed to your package and the return form should be placed inside it.

The costs related to the prepaid label will be deducted from the issued store credit.

Please note: if you choose to return an item on your own, the package must be sent to the following address, respecting the return conditions specified above.

TJMAX - Project X Paris

290 rue de la Belle Etoile

95700 ROISSY-EN-FRANCE

RETURNING A DEFECTIVE OR INCORRECT ITEM?

We recommend contacting our Customer Service by filling out the online form on the Contact Us page and specifying the reason as "Received item not as described".

NEED HELP?

Please contact our Customer Service by filling out the online form on the Contact Us page.

A response will be sent to you by our Customer Service within 48 to 72 hours (excluding weekends and holidays).

HOW TO RETURN A PRODUCT?

In the event that the product does not fully satisfy you, you have a period of 15 days from the date of receipt of your order to return it to us. Returned merchandise must be new, with tags attached, and in its original packaging.

RETURN FOR EXCHANGE

First, check on our website: projectxparis.com that the new size is available.

Indicate "exchange" on your invoice for the concerned item and the new size desired.

The availability of the requested replacement item cannot be guaranteed.

Your replacement order will be sent via UPS or Colissimo. The shipping costs for the replacement order will be covered by Project X Paris.

Note: If you need the exchange quickly, we recommend placing a new order directly and requesting a refund for your initial order.

FREE RETURN VIA UPS

Did you choose free delivery and return via UPS?

Please use the "contact us" section on the website to obtain your free return label.

We will send you a free return label by email within 24/48 hours. Please note: We do not reimburse return shipping costs, so you must use our return label and wait for our response to benefit from the free return.

RETURN VIA OTHER CARRIERS

If you opted for delivery via Colissimo, La Poste, or Chronopost, the return shipping costs to our warehouse are the customer's responsibility. The refund for your order will be processed only upon receipt of your return.

We invite you to keep track of your return package carefully. Your return package must be sent to the following address:

TJMAX - Project X Paris

290 rue de la Belle Etoile

95700 Roissy-en-France

NEED HELP?

We invite you to contact our team directly through the "contact us" section on the website (Response time within 24/48 hours excluding weekends and holidays)

HOW TO RETURN A PRODUCT?

In the event that the product does not fully satisfy you, you have a period of 15 days from the date of receipt of your order to return it to us. Returned merchandise must be new, with tags attached, and in its original packaging.

RETURN FOR A REFUND

Write "Refund" on your invoice next to the concerned reference(s).

We will refund the original price paid for the returned item.

The total amount of returns will be credited according to the buyer's original payment method. The buyer's original bank card will be credited when the returned items are processed, and the credit will appear on the customer's next bank statement.

Original shipping costs are non-refundable, except for seller cancellations.

Note: Upon receipt of your return package, we will process the refund request within 48/72 hours.

The refund will be processed directly to the payment method used for the order.

FREE RETURN VIA UPS

Have you opted for free delivery and return via UPS?

Please use the "contact us" section on the website to obtain your free return label.

We will send you a free return label by email within 24/48 hours. Please note: We do not reimburse return shipping costs, so you must use our return label and wait for our response to benefit from the free return.

RETURN VIA OTHER CARRIERS

If you opted for delivery via Colissimo, La Poste, or Chronopost, the return shipping costs to our warehouse are the customer's responsibility. The refund for your order will be processed only upon receipt of your return.

We invite you to keep track of your return package carefully. Your return package must be sent to the following address:

TJMAX - Project X Paris

290 rue de la Belle Etoile

95700 Roissy-en-France

NEED HELP?

We invite you to contact our team directly through the "contact us" section on the website (Response time within 24/48 hours, excluding weekends and holidays)

HOW TO RETURN A PRODUCT?

If you are not completely satisfied with the product, you have 15 days from the date of receipt of your order to return it to us. Returned merchandise must be new, with tags, and in its original packaging.

To be eligible for return, items must be returned in their original condition within 15 days of receiving the order. Items must not have been worn, washed, and must be in a condition that allows them to be resold.

Returned or exchanged items must be accompanied by tags, as well as any corresponding accessories and user manuals. No refund or exchange will be made if the returned items are incomplete, damaged, or soiled.

NEED HELP?

Please contact our team directly through the "contact us" section on the website (Response time within 24/48 hours, excluding weekends and public holidays)